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Practice Training Dates

Click HERE to view the dates the Practice will be closed for training.

DNA Rate

In January 126 appointments were wasted by patients failing to attend.

Each missed appointment costs the NHS £24.50, so this amounts to £3,000+ gone to waste in just one month, by just one GP practice!

If you are unable to keep your appointment please can you notify the surgery as soon as possible. If we hold your correct mobile number, you can even cancel your appointment via text message.

In January we sent 2726 appointment reminders via text, and took a total of 83 text cancellations. We would like to thank everyone who cancelled an appointment which they no longer required.

Staff Changes

We are delighted to welcome our new receptionist Sam to the team.

We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

For more information on the other type of students we have, please Click Here
Read our Meeting Medical Students leaflet for more information

Are your contact details correct?

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records

Our Water Dispenser
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Patient Survey

We want to hear from you!

Patient feedback is important to the surgery - it helps us to identify areas where we can improve the service we provide for patients. For example, after receiving feedback a new fish tank was introduced, and a children's area has been created with the help of the Patient Participation Group (PPG).

To find out more about the PPG, click on the Patient Participation Group link to the right.

We have worked together with the PPG to create a questionnaire which focuses on appointment availability.

This questionnaire is available for patients to fill out in the waiting room at the surgery, may be included in any postal correspondence from us, and is also available to complete online:

Click Here To Complete Our Questionnaire

In addition to this, the surgery also texts patients after their appointments to find out more about their visit. If you wish to opt out of this, please telephone the surgery on 01244 564319 to inform a member of staff.

You can also complete the Friends and Family Test via the link below to let us know whether or not you would recommend the surgery to a friend or family member.

Friends and Family Test (this link will open in a new window - popups must be allowed)

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