The majority of our surgeries are run on an appointment system. Please ring 01244 564319 or book online via patient access to arrange a routine appointment.
If you have not already done so, please ask at reception for your log on details.
If you require an interpreter to attend your consultation please let the surgery know in advance and we will be able to book one for you.
Due to the nature of General Practice, our GP and Nurse surgeries do not always run to time. If you have to wait more than 30 minutes beyond your appointment time, please inform our reception staff and we will do our very best to find an you alternative.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel (we would appreciate 24 hours notice of any cancellations as this allows us to offer your appointment to somebody else who needs it)
10 Minutes Late for your Appointment?
The surgery has a new late policy of 10 minutes. This means that if you arrive 10 or more minutes late for your appointment, we ask that you reschedule.
This is at the request of our clinicians, as a routine appointment is 10 minutes long. Patients arriving late cause clinicians to run late, which has a knock-on effect of increasing the waiting time for other patients.
I have been asked for the reason for my appointment - why?
If you still do not wish to tell the receptionist the reason for your appointment or telephone call, then there is no obligation to do so. Please simply inform the receptionist that you do not wish to say, and they will respect your decision.
Ring 0300 123 7740 option 3 between 8am to 6pm to book a routine appointment with a GP or Nurse outside of normal surgery opening hours. These appointments are held at the 1829 Building in the Countess of Chester Health Park.
Early morning appointments are currently being offered three mornings a week (Tuesday, Wednesday and Thursday) from 7am to 7:45am within the surgery with Dr Minshall, to improve accessibility for patients who can’t attend the surgery during our normal working hours.
If you have booked an appointment in the Extended Hours clinic, please use the buzzer outside the building for access. Please also be aware that the lifts do not operate between the car park and the surgery before 8am.
In order to arrange a blood test, this must be requested first by a doctor. You will then either be contacted via telephone or letter to make a routine appointment.
All tests must be referred by a clinician and you must have an appointment to see our Phlebotomist (we do not provide drop-in services)
The Countess of Chester provide a drop-in blood test service available Monday to Friday from 7:30am to 6:00pm (last test at 5.55pm). The Blood Test Room is located at Outpatients 3 at the hospital. On arrival you will be asked to take a numbered ticket and then you will be called in for your blood test in order of ticket number.
The Countess of Chester also now provide a bookable service. Click here for more information on this service.
To use either service you need to have a blood test request form issued from the surgery, and take this form with you to the hospital. If you do not bring a blood test request form with you, you will not be able to use this service. If you have lost your blood form, please contact reception and a form can be re-printed for you.
Patients for fasting blood tests have priority between 7:30am and 10:00am. Patients on Warfarin are asked to attend between 7:30am and 1:00pm.
Duty Doctor - Telephone Triage
A Duty Doctor is the doctor who deals with urgent matter for that day only. If you feel your medical issue can not wait, that you must speak or be seen the same day, the Duty Doctor may be able to help you over the telephone. Our reception staff will take your name and phone number and ask for an outline of the problem to help the doctor assess its priority. You will be added to the Duty Doctor telephone triage list and will be contacted by the Duty Doctor who will ring you back to discuss your problem. They will advise you or make an appointment for you to be seen when they feel appropriate.
If you have been placed onto the Duty Doctor Telephone Triage list and have not heard from the the Doctor within 3 hours, please call us back.
Patients will only be added to the Duty Doctor’s telephone triage list if it is an urgent problem that needs to be dealt with that day. If this is not the case, Patient’s will be asked to call back to book an appointment the following day or offered the next available routine appointment.
Doctor Telephone Advice
There are routine telephone consultations available with our doctors. Please ring reception to arrange these appointments.
Nurse Telephone Advice
There are routine telephone advice slots available with our Practice Nurse for health advice or travel advice. Please leave a contact telephone number with reception to receive a call back.
Please be aware that depending on the nature of your problem, you may be offered telephone advice from the Duty Doctor rather than the Practice Nurse.
We encourage all patients to attend the surgery, but if you feel you cannot and may need a home visit, please call reception before 10.30am. Requests received after midday will normally be seen the following day unless medically urgent. You will be asked by the receptionist for an outline of the problem to help the doctor assess its priority. The Duty Doctor will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
- Lack of personal transport will not be considered a valid reason for a home visit.
- Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
If you have a friend or family member on holiday or staying in the area for less than 3 months who requires urgent medical advice, please ask at reception as we may be able to register them as a temporary resident.