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Practice Training Dates

Click HERE to view the dates the Practice will be closed for training.

DNA Rate

In January 126 appointments were wasted by patients failing to attend.

Each missed appointment costs the NHS £24.50, so this amounts to £3,000+ gone to waste in just one month, by just one GP practice!

If you are unable to keep your appointment please can you notify the surgery as soon as possible. If we hold your correct mobile number, you can even cancel your appointment via text message.

In January we sent 2726 appointment reminders via text, and took a total of 83 text cancellations. We would like to thank everyone who cancelled an appointment which they no longer required.

Staff Changes

We are delighted to welcome our new receptionist Sam to the team.

We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

For more information on the other type of students we have, please Click Here
Read our Meeting Medical Students leaflet for more information

Are your contact details correct?

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records

Our Water Dispenser
is supplied by

Physiotherapy service - Physio First

You can now book an appointment for physiotherapy yourself using Physio First. This is an alternative to making a GP appointment and then waiting for a referral, although in some instances this may be necessary.

To book an appointment please ask at the Reception desk, or phone us on 01244 564319.

Physio First physiotherapists hold clinics at Northgate Medical Centre, The Elms Medical Centre and Garden Lane Medical Centre.

If you need to rearrange a booked appointment, please contact the Medical Centre directly.

Physiotherapy locations:

Northgate Medical Centre - ring 01244 385553 to rearrange
1st Floor Fountains Health
Delamere Street

The Elms Medical Centre - ring 01244 351000 to rearrange
2nd Floor Fountains Health
Delamere Street

Garden Lane Medical Centre - ring 01244 346677 to rearrange
19 Garden Lane
(Located 5 minutes walk from the Fountains Health building)

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