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Practice Training Dates

Click HERE to view the dates the Practice will be closed for training.

DNA Rate

In January 126 appointments were wasted by patients failing to attend.

Each missed appointment costs the NHS £24.50, so this amounts to £3,000+ gone to waste in just one month, by just one GP practice!

If you are unable to keep your appointment please can you notify the surgery as soon as possible. If we hold your correct mobile number, you can even cancel your appointment via text message.

In January we sent 2726 appointment reminders via text, and took a total of 83 text cancellations. We would like to thank everyone who cancelled an appointment which they no longer required.

Staff Changes

We are delighted to welcome our new receptionist Sam to the team.

We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

For more information on the other type of students we have, please Click Here
Read our Meeting Medical Students leaflet for more information

Are your contact details correct?

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records

Our Water Dispenser
is supplied by

Practice Survey Reporting

We are asking patients to complete our Patient Appointments Questionnaire whilst visiting the surgery. The Questionnaire is also available to complete online - click the link below:

Online Questionnaire

Click on the below attachment to see our results for this year:

Patient Participation Group Report 17/18

If you would like to view the reports from previous years please contact the surgery to speak to the PPG Staff Representative Grace, who will be more than happy to provide this for you.

Your feedback is really important to us - here are a few examples of how we have used your feedback to improve the Surgery and the services we provide!

You said: "I don't like the sterile environment of the new centre"

We did: The surgery put up additional noticeboards and shelves, and purchased a fish thank to create a friendlier environment.

You said: "Make [the waiting area] friendlier especially for children"

We did: The surgery worked together with the PPG to fundraise and purchase a children's table and chair set for the waiting room.

You said: "Trying to fit in appointments when you work unsocial hours, you then have to take a days hol"

We did: Extended Hours is currently being trialled three mornings a week with Dr Minshall to improve accessibility for patients who can't attend the surgery during our normal working hours.

You said: "Review appointments cannot be booked far enough in advance"

We did: Clinics are now always available for appointments to be booked 6-8 weeks in advance.

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