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SMS Text Reminders

Our computer system automatically creates a message with the details of your appointment. This message is sent by text to the mobile phone number you provide us with either during registration or change of details.

Q Which appointments will I be reminded about by text?

A Text reminders will be sent for appointments with a GP, practice nurse or for a blood test. 

Q What happens if I no longer want to receive text reminders?

A When you tell us, either in person at the surgery or on the telephone we will remove your mobile phone number from the SMS text service.

Q What if I change my mobile number?

A  Please provide us with your new mobile phone number if you would still like to receive text messages.

Q Will you send other information to me by text?

A We may send occasional messages about clinics you might wish to attend, e.g. Seasonal Flu immunisation. We will not send personal medical information, e.g. test results, by text unless you have specifically confirmed this would be OK.

Q How secure is this service?

A The information comes from our computer system at the surgery, which is highly secure. Mobile networks are secure and the mobile companies put very strict controls in place to prevent individuals from misusing network technology. It is extremely unlikely an individual text message would be read, and it would take high level system administrator access to do it. Once the message reaches the mobile phone, it is only as secure as you keep your phone.

Q Who can I ask if I have another question?

A Our reception staff will be happy to answer or you can email us at northgatevillage.surgery@nhs.net

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