Northgate Village Surgery, Fountains Health, Delamere Street, Chester, CH1 4DSTel: 01244 564 319
Practice Training Dates - Click HERE to view the dates the Practice will be closed for training.
Fed up of the long wait time? So are we! Please help us to help you - if you are unable to attend your appointment or no longer need it, please contact the surgery immediately so that your appointment is available for your neighbour.
If every person who did not need their appointment any more cancelled it, then there would be at least 58 extra GP appointments and 54 nurse appointments available per month!
Proxy online access - You can now allow somebody else to have proxy access to your online access account - to find out more click HERE
Wasted Medicine - Every year millions of pounds worth of prescription medication is wasted across West Cheshire alone. Over the entire country, this is a huge amount of money.
If you are taking medication, please consider the following:
Are your contact details correct? Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.
Update your contact details / Update your clinical records
The Patient Participation Group (PPG) is group of patient volunteers who attend meetings to promote health and to help support and improve the planning, provision and delivery of local NHS services.
The group aims to support the highest quality of care for all patients by representing the views of the patient.This is achieved by working in partnership with the Surgery and their staff.
The group is a positive and supportive forum to represent views of the members of the group and also represent the wider patient population.
"PPG members are all patients of the surgery. We come from different walks of life but we share an interest in giving something back for our excellent care by helping the practice to deliver the best possible service to all its patients. We meet at the surgery every 8 weeks on a Wednesday 4.30-6.30pm. We talk informally about issues we have encountered, we analyse patient feedback and discuss ideas and new initiatives. We also have a GP Q&A session where we can gain expert insight and get the view from the 'other side of the desk'!
The triage system, the newsletter, the new fish tank and the art displays are all successful PPG initiatives. We are planning to make full use of our new building by increasing our activities - hosting events, inviting guest speakers and also fundraising, both for the 'PPG Projects Fund' (for non-essential enhancements for the surgery) and for charitable causes.
We are keen to welcome new members and to engage with all patients and staff. If you can't join us, feedback is always most welcome"
Please click 'Contact Us' on the bar above to provide feedback for the PPG.
The PPG started in early 2012. Since then, the group has come a long way in helping to support the surgery and improving the services we are able to provide.
Every year the PPG picks priority areas for improvement. These areas are taken from patient and staff suggestions.
A 12 month appointment questionnaire finished in March 2019. The surgery and group reviewed the information collected, and agreed on the following actions:
The PPG will also hold an Online Access workshop in 2020 to increase awareness of the service, and also to show how it works.
The group welcomes enthusiastic members who would like to contribute to and support the needs of patients whilst working collaboratively and positively with the surgery.
Any patient registered with the surgery can become a member of the Patient Participation Group. All you need is a positive attitude and an interest in supporting best practice for patients and staff!
Members are invited to regular meetings where they can share ideas and viewpoints, and help make sure that the voice of the patient is heard. All thoughts and ideas are welcome!
If members are regularly unable to attend meetings in person, they can still make a positive contribution by passing on their feedback and opinions for the surgery and the group to discuss with a view to improving services.
All members, whether they are able to attend meetings, or participate 'virtually', are valued by the surgery.
If you would like to join the group, please click the link below to open the sign-up form and complete all the fields:
Complete the online PPG sign up form
Or, if you prefer, you can download the sign up form to print out and return to the Practice:
Download the PPG sign up form
Once your form has been received, the PPG Staff Representative Grace will be in touch.
Please note that no medical information or questions will be responded to. Many thanks for your assistance.
The group is not a forum to voice formal complaints, grievances or to discuss individual treatments. Complaints should always be passed to the Practice Manager either via telephone, letter or email.
Wednesday 25th March 2020 at 4.30pm
Wednesday 20th May 2020 at 4.30pm
Wednesday 22nd July 2020 at 4.30pm
Dates are subject to change.
20th November 2019 Minutes
25th September 2019 Minutes
24th July 2019 Minutes
22nd May 2019 Minutes
20th March 2019 Minutes
23rd January 2019 Minutes
The Northgate Village Surgery PPG held its first meeting on 23rd March 2012, and has met regularly ever since - that's a lot of meetings! Therefore we only keep the minutes from the last 6 meetings on our website.
If you would like to read the minutes from an older meeting please contact the surgery to speak to the PPG Secretary Sophia or the PPG Staff Representative Grace who will be more than happy to provide this for you.
The Patient Participation Group regularly raise money for non-essential enhancements in the surgery, and to donate to local good causes. Fundraisers take place primarily at Easter and Christmas.The money raised goes into the Patient Participation Group Projects Fund.
We are currently looking to purchase something to improve the waiting area. If you have any suggestions, please get in touch!
The PPG knit small teddy bears for our younger patients who are sick or distressed. The PPG Projects Fund is used to buy wool to knit the teddies with.
If you are interested in knitting, and would like to take part, please ask for a kit at the front desk.
Following discussions with the PPG, an open donation box was introduced for patients and staff to donate good quality items for the patients at St Werburgh's Medical Practice for the Homeless in March 2017. We have been touched by the number of donations received, and thank everyone who brought something in. St Werburgh's now have a good stockpile of items to give to their patients, and so donations to them have been put on hold.
From June 2019 the donation box in the waiting area will be used to give donations to the local Share Aid shop, whose Homeless Hub gives out toiletries and clothes to homeless people every day. Donations will also be made to the West Cheshire Foodbank.
Acceptable items for donation include:
If you would like to donate an item, please just bring it in with you when you next visit the Surgery and put your donation in the box.The PPG Projects Fund may be used to sporadically buy items for the donation box.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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