Noticeboard

Practice Training Dates - Click HERE to view the dates the Practice will be closed for training.

Fed up of the long wait time? So are we! Please help us to help you - if you are unable to attend your appointment or no longer need it, please contact the surgery immediately so that your appointment is available for your neighbour.

If every person who did not need their appointment any more cancelled it, then there would be at least 58 extra GP appointments and 54 nurse appointments available per month!

Proxy online access - You can now allow somebody else to have proxy access to your online access account - to find out more click HERE

Wasted Medicine - Every year millions of pounds worth of prescription medication is wasted across West Cheshire alone. Over the entire country, this is a huge amount of money.

If you are taking medication, please consider the following:

  • Only order what you need
  • Check what's in your prescription bag before you leave the pharmacy
  • Finish your course of medication, even if you start to feel better
  • Don't stockpile medication
  • Review your medicines regularly with your pharmacist and/or GP

Are your contact details correct? Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records

Practice Survey Reporting

Current Survey

The Patient Participation Group (PPG) are looking for something to buy to improve the waiting area for patients. The survey is currently being run from the electronic check-in machine.

If you have any suggestions, please let us know - either speak to a member of staff, or email us at northgatevillage.surgery@nhs.net.

Your feedback is really important to us - here are a few examples of how we have used your feedback to improve the Surgery and the services we provide!

You said: "I don't like the sterile environment of the new centre"

We did: The surgery put up additional noticeboards and shelves, and purchased a fish thank to create a friendlier environment.

You said: "Make [the waiting area] friendlier especially for children"

We did: The surgery worked together with the PPG to fundraise and purchase a children's table and chair set for the waiting room.

You said: "Trying to fit in appointments when you work unsocial hours, you then have to take a days hol"

We did: Extended Hours is currently being trialled three mornings a week with Dr Minshall to improve accessibility for patients who can't attend the surgery during our normal working hours.

You said: "Review appointments cannot be booked far enough in advance"

We did: Clinics are now always available for appointments to be booked 6-8 weeks in advance.



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