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Practice Survey Reporting

Current Survey

The Patient Participation Group (PPG) are looking for something to buy to improve the waiting area for patients. The survey is currently being run from the electronic check-in machine.

If you have any suggestions, please let us know - either speak to a member of staff, or email us at northgatevillage.surgery@nhs.net.


Your feedback is really important to us - here are a few examples of how we have used your feedback to improve the Surgery and the services we provide!

You said: "I don't like the sterile environment of the new centre"

We did: The surgery put up additional noticeboards and shelves, and purchased a fish thank to create a friendlier environment.

You said: "Make [the waiting area] friendlier especially for children"

We did: The surgery worked together with the PPG to fundraise and purchase a children's table and chair set for the waiting room.

You said: "Trying to fit in appointments when you work unsocial hours, you then have to take a days hol"

We did: Extended Hours is currently being trialled three mornings a week with Dr Minshall to improve accessibility for patients who can't attend the surgery during our normal working hours.

You said: "Review appointments cannot be booked far enough in advance"

We did: Clinics are now always available for appointments to be booked 6-8 weeks in advance.



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